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Unemployment Insurance (UI) Quick Info

Unemployment Insurance is an income maintenance program that may be available to you if you are unemployed through no fault of your own. The monies you receive provide temporary help until you return to suitable work.

You may apply for Unemployment Insurance (UI) in two ways:

• Online at www.colorado.gov/cdle
• By phone 866-422-0401

Because of a high telephone call volume, UI applicants are highly encouraged to file their UI claim online. You may use a computer at one of the Jefferson, Gilpin or Clear Creek County Workforce Centers to file your online UI claim.

If you want to file your claim by telephone, please note that the UI Customer Contact Center is experiencing long wait times before callers speak with a Customer Service Representative. The average wait time is 45-60 minutes; however,during peak times, the wait time can be much longer.

Telephone calls are taken between 7:30 a.m. and 4:30 p.m., Mountain Time, Monday - Friday, except on state-observed holidays. The best time to call are afternoons and later in the week. The worst time to call is Monday (all day) and Tuesday mornings. You can expect much longer wait times, sometimes up to two or three hours, if you call during the peak times.

To inquire about the status of your claim, obtain general information by telephone, or reopen a claim by phone, please call one of the following numbers: (303) 318-9000 (Denver-metro area) (800) 388-5515 (Outside the Denver-metro area)
For up-to-date information on your claim, please go online to MyUI Claimant:

In preparation for filing your UI claim, please consider the following quick tips:

• Review the UI Claimant Handbook (Publication B-19) as your first source of information at www.coworkforce.com/uib. Answers to many UI questions are found within the Handbook.

• Review the Frequently Asked Questions and Answers Fact Sheet at www.coworkforce.com/uib/benefits_faq.asp.

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Laramie Building • 3500 Illinois Street  Golden, CO 80401 • 303-271-4700 • 800-659-3656 TTY|TDD • Contact Us  

Jefferson County Workforce Center is an equal opportunity program; auxiliary services are available upon request to individuals with disabilities.